Warranty Policy
Warranty Overview- Before diving into the full policy, heres a quick summary:
Every Polar Pal Pro X2 & Elite is backed by a 1 Year Parts Warranty and a 30- Day Workmanship Warranty. If a part is having issues within the first year, we'll replace it. If there's a defect caused during assembly or shipping, within 30 days, we'll fix it. Misuse, incorrect installation, or tampering will void your warranty.
To begin a claim, fill out the warranty form at the bottom of this page.
Please read the full policy below for complete details. As found in Section 4 of the Sales Terms and Conditions
Warranty Policy
- Product Warranty.
1.1 Warranty. Polar Pal warrants to Buyer that for a period of 12 months from the date of shipment of Pro X2 & Elite Product models, the (“Warranty Period”), that such Product will have a 12- Month Limited Parts Warranty to be free from significant defects in material and workmanship. In addition, Polar Pal warrants a 30-day Workmanship & Dead-On-Arrival “DOA” Warranty for workmanship defects, shipping defects and DOA units.
1.2 Limitations. The warranties under Section 4.1 do not apply where the Product have:
(a) been subjected to abuse, misuse, neglect, negligence, accident, improper testing, improper installation, improper storage, improper handling, abnormal physical stress, abnormal environmental conditions or use contrary to any instructions issued by Polar Pal;
(b) been reconstructed, repaired, or altered by Persons other than Polar Pal or its authorized Representatives; or
(c) been used with any hardware or product that has not been previously approved in writing by Polar Pal.
1.3 DISCLAIMER. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN SECTION 4.1 ABOVE, POLAR PAL MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE PRODUCT, INCLUDING ANY (A) WARRANTY OR CONDITION OF MERCHANTABILITY; (B) WARRANTY OR CONDITION OF FITNESS FOR A PARTICULAR PURPOSE; (C) WARRANTY OR CONDITION OF TITLE; OR (D) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. BUYER ACKNOWLEDGES THAT IT HAS NOT RELIED UPON ANY REPRESENTATION, CONDITION, OR WARRANTY MADE BY POLAR PAL, OR ANY OTHER PERSON ON POLAR PAL'S BEHALF, EXCEPT AS SPECIFICALLY PROVIDED HEREIN.
1.4 Products manufactured by a third party ("Third Party Product") may constitute, contain, be contained in, incorporated into, attached to or packaged together with, the Product. Third Party Products are not covered by the warranty in Section 4.1. For the avoidance of doubt, POLAR PAL MAKES NO REPRESENTATIONS, CONDITIONS OR WARRANTIES WITH RESPECT TO ANY THIRD-PARTY PRODUCT, INCLUDING ANY (a) CONDITION OR WARRANTY OF MERCHANTABILITY; (b) CONDITION OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; (c) WARRANTY OF TITLE; OR (d) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.
1.5 Polar Pal shall not be liable for a breach of the warranty set forth in Section 4.1 unless: (i) Buyer gives written notice of the defect, reasonably described, to Polar Pal within 30 days of the time when Buyer discovers or ought to have discovered the defect; (ii) Polar Pal is given a reasonable opportunity after receiving the notice to examine such Product and Buyer (if requested to do so by Polar Pal) returns such Product to Polar Pal's place of business at Polar Pal's cost for the examination to take place there; and (iii) Polar Pal reasonably verifies Buyer's claim that the Product is defective.
1.6 Polar Pal shall not be liable for a breach of the warranty set forth in Section 4.1 if: (i) Buyer makes any further use of such Product after giving such notice; (ii) the defect arises because Buyer failed to follow Polar Pal's oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Product; or (iii) Buyer alters or repairs such Product without the prior written consent of Polar Pal.
1.7 Subject to Section 4.5 and Section 4.6 above, with respect to any such Product during the Warranty Period, Polar Pal shall, in its sole discretion, either: (i) repair or replace such Product (or the defective part) or (ii) credit or refund the price of such Product at the pro rata contract rate provided that, if Polar Pal so requests, Buyer shall, at Polar Pal's expense, return such Product to Polar Pal.
1.8 THE REMEDIES SET FORTH IN SECTION 4.7 SHALL BE THE BUYER'S SOLE AND EXCLUSIVE REMEDY AND POLAR PAL'S ENTIRE LIABILITY FOR ANY BREACH OF THE LIMITED WARRANTY SET FORTH IN SECTION 4.1.
1.9 Shipping Costs for Warranty Claims. For warranty claims under the 12- Month Limited parts Warranty, the Buyer is responsible for all shipping costs to and from Polar Pal. For claims under the 30-Day Workmanship and DOA Warranty, Polar Pal will cover shipping costs for the return or replacements sent to the buyer.