Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

Processing time:

All orders are shipped within 1-2 Business Days of you placing the order using Purolator, Canada Post, USPS, Canpar, ICS or UPS depending on your location and provider chosen.

USA Shipping:

We ship directly to customers across the U.S. All orders are delivered duty free, with no import tariffs or hidden fees. What you pay at checkout is the final price- No surprise charges on delivery.

Canada Shipping:

We ship directly to customers across the Canada. All orders are delivered duty free, with no import tariffs or hidden fees. What you pay at checkout is the final price- No surprise charges on delivery.

Shipping time:

Typical delivery time frame is between 2-5 Business Days however; this may vary depending on your specific locations and your chosen shipping provider.

All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

Questions about the Shipping Policy should be sent to us at support@polarpal.ca.